Refund Policy

Sexy Lingerie

Sexy And Naughty wants you to be happy with both our products and our service. We offer a 14 day 'No quibble' returns policy on all unworn merchandise.

Where should I return my order?

Please return your order to us at: Sexy And Naughty – KLS Supplies Ltd, Unit 22 Harraby Green Business Park, Tannery Road, Carlisle, CA1 2SQ.

How should I package my return?

Please protect the merchandise with suitable wrapping, for example mail bag, refuse sack, wrapping paper or a carrier bag, failure to do so will damage the packaging and the product will no longer be resalable, in such circumstances we will not be able to accept delivery of the return package.

How should I post my order?

We advise you return your parcel using a tracked service and a trusted courier or Royal Mail. Please obtain a certificate of postage if in the rare case your return does not reach us and is lost in transit.

How soon will you deal with my return?

We aim to process all returns within 48 hours of receiving them but please allow up to 5 days during this time.

Will I receive a full refund?

Yes, any item returned unworn in a re-saleable condition whereby you have requested a return within 14 days of receipt of your order will be fully refunded by your original payment method. (If the item or packaging has been excessively damaged or missing, we reserve the right to reduce the amount we refund you.)

How long are credit notes valid?

Credit notes are valid for 6 months from the date that they are issued.

Are there any items which are non returnable?

Yes, in the interests of hygiene, items which are in contact with intimate body parts such as thongs, stocking and body stockings cannot be returned, unless they have remained in their original wrapping unopened or are faulty. Please try your new footwear on a soft carpet. – Please be aware that hard wood or stone flooring can damage soles and heels and we cannot accept return of any such items if they are marked and deemed un-resalable.

I returned an item and I haven’t heard from you

If you haven’t heard from us within 7 days of you returning your order please contact us to investigate.